Privacy Policy

1. Who We Are

MirKai ("we," "us," or "our") is a booking systems implementation company. Our registered business operates under the brand name MirKai, founded by Lency Leon. We build done-for-you automated booking and CRM systems for appointment-based service businesses.

This Privacy Policy applies to all information collected through our website located at mirkai.com and any related pages, forms, or communications.

Contact for privacy matters:
MirKai · Attention: Privacy · Contact us via our website

2. Information We Collect

2a. Information You Provide Directly

When you fill out our contact form or Booking Gap Audit, we may collect:

• Full name
• Email address
• Phone number (optional)
• Business name and industry
• Your interest in our services
• Any message or notes you include
• Audit answers (e.g., response time, follow-up habits, no-show rate) — these are used solely to generate your personalized report and are not stored in our database

2b. Information Collected Automatically

When you visit our website, we or our service providers may automatically collect:

• IP address and approximate geographic location (city/region level)
• Browser type and version
• Pages visited and time spent on each page
• Referring website (how you found us)
• Device type (desktop, mobile, tablet)
• Session duration and click behavior

This data is collected through standard web server logs and, if enabled, analytics tools (see Section 6).

2c. Cookies and Similar Technologies

Our website uses cookies — small text files stored on your device — to improve your experience. Specifically:

• Essential cookies: Required for the website to function (e.g., remembering your cookie consent preference). These cannot be disabled.
• Analytics cookies: Help us understand how visitors use the site so we can improve it. Only set with your consent.
• Preference cookies: Remember settings you have chosen (e.g., language preferences).

You can manage cookie preferences using the banner shown on your first visit, or by adjusting your browser settings at any time. Note that disabling cookies may affect some website functionality.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and messages within 24 hours
• Generate your personalized Booking Gap Report (audit answers)
• Provide information about our services, pricing, and plans you've expressed interest in
• Schedule and conduct strategy calls or consultations
• Send follow-up communications relevant to your inquiry (not unsolicited bulk email)
• Improve our website, messaging, and service offerings based on usage patterns
• Comply with legal obligations

We do not: sell your information to third parties, use it for unrelated advertising, or add you to marketing lists without your explicit consent.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases:

• Consent: Where you have given clear consent (e.g., submitting a contact form, accepting cookies)
• Legitimate interests: To respond to inquiries and improve our services, balanced against your rights
• Contract: When processing is necessary to fulfill a service agreement
• Legal obligation: Where required by applicable law

5. Who We Share Your Data With

We share your data only with trusted third parties who help us operate our business, under strict confidentiality terms:

Formspree

Our contact form is processed by Formspree (formspree.io). When you submit the contact form, your data passes through Formspree's servers to deliver your message to us. Formspree's privacy policy governs their handling of this data: formspree.io/legal/privacy-policy

GoHighLevel

Our client booking systems are built on GoHighLevel (GHL). If you become a client, your contact information may be entered into a GoHighLevel CRM account to manage your project. GoHighLevel's privacy policy is available at gohighlevel.com/privacy-policy

Web Hosting & Infrastructure

Our website is hosted on a static hosting platform. Standard server logs may capture IP addresses and access data as described in Section 2b.

No Sale of Data

We do not sell, rent, trade, or otherwise transfer your personal information to outside parties for their own marketing purposes — ever.

6. Analytics

We may use analytics tools (such as Google Analytics) to understand how visitors interact with our website. If implemented, these tools use cookies and collect anonymized usage data. We use this data only to improve website performance and user experience.

You can opt out of Google Analytics tracking at any time by installing the Google Analytics opt-out browser add-on.

Analytics cookies are only placed with your consent via our cookie banner.

7. How Long We Keep Your Data

• Contact form submissions: Retained for up to 2 years, or until you request deletion
• Audit answers: Not stored server-side — processed in your browser only to generate your instant report
• Client project data: Retained for the duration of our working relationship plus 3 years for legal/accounting purposes
• Cookie consent preferences: Stored for 12 months in your browser
• Analytics data: Retained per the analytics provider's standard retention period (typically 14 months for Google Analytics)

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure ("right to be forgotten"): Request deletion of your personal data
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time where processing is consent-based
• CCPA rights (California residents): Right to know, right to delete, right to opt out of sale (note: we do not sell data)

To exercise any of these rights, please contact us. We will respond within 30 days. We may need to verify your identity before fulfilling your request.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• HTTPS encryption for all data transmitted to and from our website
• Limited access to personal data on a need-to-know basis
• Use of reputable, security-vetted third-party processors (Formspree, GoHighLevel)
• Regular review of our data handling practices

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Children's Privacy

Our services are intended for business owners and adults aged 18 and over. We do not knowingly collect personal information from children under 13 (or under 16 in the EEA). If you believe a child has submitted information to us, please contact us immediately and we will promptly delete it.

11. International Data Transfers

MirKai operates primarily in the United States. If you are accessing our website from outside the US, please be aware that your information may be transferred to, stored, and processed in the United States. By using our site, you consent to this transfer. We take steps to ensure that any international transfers comply with applicable data protection laws.

12. Third-Party Links

Our website may contain links to third-party websites (e.g., GoHighLevel, Formspree). This Privacy Policy applies only to the MirKai website. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies independently.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we will make reasonable efforts to notify you (e.g., via a notice on our website). Your continued use of the website after changes are posted constitutes acceptance of the updated policy.

14. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: