Terms of Service

1. Acceptance of Terms

By accessing or using the MirKai website (www.mirkaico.com) or purchasing any service from MirKai, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms, please do not use our website or services. These Terms apply to all visitors, users, and clients.

MirKai reserves the right to update these Terms at any time. Continued use of the website or services after updates are posted constitutes acceptance of the revised Terms.

2. About MirKai and Our Services

MirKai is a booking systems implementation company founded by Lency Leon. We specialize in building, configuring, and deploying automated booking and CRM systems for appointment-based service businesses using the MirKai Automation Engine and related proprietary tools.

Our services include:

• Free Booking Gap Audit: A 5-question assessment (60 seconds) that generates a personalized, non-binding report. No purchase required or implied.
• Booking Gap Audit ($49 one-time): A 45-minute strategy session with a written action plan. The $49 is credited toward setup if you move forward.
• Booking System Setup ($597 one-time): Full implementation of a custom booking automation system within 2 weeks of strategy call completion.
• Active Management Plan ($397/month): Full platform hosting, ongoing optimization, monitoring, and strategy support. Required to keep your automation system live and running. Available after setup is complete. Requires a 6-month minimum commitment, then continues month-to-month with 30 days' written notice to cancel.

Platform Management: All paid services include full access to and management of the MirKai Automation Engine. The platform is operated and maintained entirely by MirKai on your behalf. No additional software subscriptions are required from you.

SMS Usage Policy: The $597 Booking System Setup includes up to 150 operational SMS messages per month (for lead follow-up and appointment reminders). Email automation is unlimited. If your business exceeds 150 SMS/month, additional messages will be billed at our platform cost rate (~$0.012/SMS). You will be notified before any overage charges are applied. Most clients use 80–120 SMS/month.

3. Website Use

You agree to use the MirKai website only for lawful purposes and in a manner that does not:

• Infringe upon or violate the rights of others
• Transmit any unsolicited or unauthorized advertising or promotional material
• Attempt to gain unauthorized access to any part of the website or its systems
• Engage in any conduct that restricts or inhibits others' use of the website
• Scrape, copy, or reproduce our content without written permission

The Free Booking Gap Audit is provided as an educational tool to help service businesses identify gaps in their booking process. Results are estimates based on industry averages and your self-reported answers. They do not constitute a professional audit or guarantee of results.

4. Paid Services — Scope, Payment & Delivery

4a. Scope of Work

The specific deliverables for any paid service will be confirmed in writing via email or a signed proposal prior to payment. MirKai will build systems as described in the agreed scope. Any changes to scope after work begins may be subject to additional fees, discussed and agreed upon in writing.

4b. Payment Terms

• The $49 audit fee is due before the strategy session takes place.
• The $597 one-time setup fee is due in full before implementation begins.
• The $397/month Active Management Plan requires a minimum 6-month commitment, billed monthly. After the 6-month period, it continues month-to-month and may be cancelled with 30 days’ written notice.
• Payments are processed via secure payment methods as presented at time of purchase.
• All prices are in US Dollars (USD) unless otherwise stated.

4c. Implementation Timeline

MirKai guarantees implementation within 2 weeks of the completion of your onboarding strategy call and receipt of all required access and information (business details, branding, etc.). Delays caused by client non-responsiveness or incomplete onboarding information will extend the timeline accordingly and do not constitute a breach by MirKai.

4d. Client Responsibilities

To enable MirKai to build your system, you agree to:

• Provide MirKai with the necessary access and information required to configure your system
• Provide business information, branding, and content as requested
• Respond to strategy call invitations and onboarding questions in a timely manner
• Designate a primary contact for project communication

5. Refund & Cancellation Policy

5a. $49 Booking Gap Audit

The $49 audit fee is non-refundable once the strategy session has taken place. If you have not yet had your session, a full refund will be issued within 5 business days of request.

5b. $597 One-Time Setup

Due to the custom, labor-intensive nature of our work, the $597 setup fee is non-refundable once implementation has begun. If you cancel before the strategy call is completed and before any implementation work has started, a full refund will be issued within 5 business days. MirKai offers a 30-day satisfaction guarantee: if your system is live and you have not seen measurable improvement within 30 days, a full refund will be issued.

5c. $397/Month Active Management Plan

The monthly support plan requires a 6-month minimum commitment. After the initial 6 months, the plan continues month-to-month and may be cancelled with 30 days’ written notice. No partial-month refunds are issued for the active month at time of cancellation. MirKai may, at its sole discretion, offer a pro-rated refund in cases of documented service failure.

5d. Free Booking Gap Assessment

The free online assessment is provided at no charge. No refund policy applies as no payment is taken.

6. Ownership of Work Product

Upon completion of the $597 setup or upon implementation through the Active Management Plan, your data is always yours. This includes your contacts, automations, pipelines, and custom booking forms managed within the MirKai platform. While the Active Management Plan is required to keep the system live, your data can be exported at any time upon request.

MirKai retains ownership of any proprietary methodology, templates, frameworks, and process documentation used to build your system. You may not resell, license, or replicate MirKai's implementation methods for commercial use without written permission.

All content on the MirKai website — including text, graphics, logos, and design — is the intellectual property of MirKai and protected by applicable copyright law. Unauthorized reproduction is prohibited.

7. Results Disclaimer

MirKai builds systems that are designed and proven to improve booking conversion rates, reduce no-shows, and recover lost leads. However, we cannot guarantee specific revenue results, booking increases, or conversion rates as outcomes depend on numerous factors outside our control, including but not limited to:

• Your current lead volume and marketing spend
• The quality and responsiveness of your existing customer service
• Market conditions and local competition
• Client cooperation during onboarding and ongoing use of the system

Testimonials and case studies referenced on our website reflect real results from individual clients and are not a guarantee of your results. Industry statistics cited (e.g., 391% conversion increase, 87% non-response rate) are sourced from publicly available industry research and are presented for educational context.

8. Third-Party Services

Our services may rely on third-party infrastructure providers including Formspree, Zapier, and others. MirKai is not responsible for interruptions, changes in pricing, feature deprecations, or policy changes made by these third-party providers. We will work with you to adapt your system to any material changes, but cannot guarantee continuity of all third-party features.

MirKai manages and covers all platform costs on your behalf as part of the managed service offering.

9. Confidentiality

Both parties agree to keep confidential any proprietary business information shared during the engagement. MirKai will not disclose your business data, customer lists, or system details to third parties (other than as required to build your system). Clients agree not to share MirKai's proprietary templates, workflows, or implementation processes with competitors.

10. Limitation of Liability

To the maximum extent permitted by applicable law, MirKai's total liability to you for any claim arising from the use of our website or services shall not exceed the amount you paid to MirKai in the three (3) months immediately preceding the claim.

MirKai is not liable for indirect, incidental, consequential, or punitive damages, including lost profits or business interruption, even if advised of the possibility of such damages.

11. Indemnification

You agree to indemnify and hold harmless MirKai, its founder, employees, and agents from any claims, losses, or damages arising from: (a) your breach of these Terms; (b) your use of third-party platforms in violation of their terms; or (c) content you provide to MirKai that infringes third-party rights.

12. Dispute Resolution

We believe most disputes can be resolved through honest conversation. If you have a concern:

• Step 1 — Direct communication: Contact us via the contact form. We commit to responding within 2 business days.
• Step 2 — Good-faith negotiation: Both parties agree to attempt resolution through good-faith discussion for at least 30 days before pursuing formal action.
• Step 3 — Binding arbitration: If unresolved, disputes shall be settled by binding arbitration under the rules of the American Arbitration Association (AAA), conducted in English.

These Terms are governed by the laws of the United States. Both parties waive the right to a jury trial and to participate in a class action lawsuit.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States applicable in the state where MirKai's principal operations are located, without regard to conflict of law provisions.

14. Entire Agreement

These Terms, together with our Privacy Policy and any written scope-of-work agreement between you and MirKai, constitute the entire agreement between you and MirKai regarding the subject matter herein and supersede all prior communications, representations, or agreements.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Contact Us

Questions about these Terms? We're happy to clarify anything in plain language.